Lead Associate - Transactional Quality - Payment Operations - Ref88317m_2025209450
WNS Global Services (Australia) Pty Ltd
Visakhapatnam, India
**
Payment operations expertise
Banking regulations and compliance
Process improvement implementation
**
WNS Global Services is seeking a Lead Associate for their Transactional Quality in Payment Operations in Visakhapatnam, India. The role involves driving operational excellence in banking payment processes, mentoring team members, and ensuring compliance with regulatory requirements.
**
Job Summary
The Payment Operations Lead Coach will serve as the primary expert for Banking Payment Operations, driving operational excellence and ensuring compliance with regulatory requirements.
This role is responsible for mentoring and coaching team members, conducting training sessions, and identifying gaps to implement process improvements for enhanced efficiency and accuracy.
The ideal candidate will possess expertise in Payment Operations, including fund transfers, reconciliation, fraud monitoring, customer disputes, and client servicing, with experience in wire transfers, ACH transactions, and real-time payments.
Matching Summary
Match Score: 75
**
WNS Global Services is seeking a Lead Associate for their Transactional Quality in Payment Operations in Visakhapatnam, India. The role involves driving operational excellence in banking payment processes, mentoring team members, and ensuring compliance with regulatory requirements.
**
Skills & Requirements
Must-have
Payment Operations expertise
Banking regulations and compliance
Process improvement implementation
Customer dispute resolution
Reconciliation and fund transfers
U.S. regulatory guidelines adherence
Nice-to-have
Team development and coaching
Cross-functional collaboration
System enhancement input
Customer-centric approach
Adaptable to multiple sub-processes
Key Requirements
3+ years of banking operations experience
Experience in quality audits, training, process documentation
Bachelor's degree in Commerce, Finance, or related field
Proficiency in banking systems and MS Office tools