Bachelor's degree in business administration or marketing
Experience with online chat, whatsapp, phone, and email
Ability to work overnight, weekends, and holidays
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Glanbia is seeking a Customer Experience & Quality Control Agent for their grocery delivery app, noknok, in Dbayeh, Lebanon. The role focuses on customer communication, issue resolution, and maintaining service quality to enhance customer satisfaction.
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Job Summary
The role involves communicating with customers across multiple channels to resolve issues related to orders, payments, and deliveries.
Employees are responsible for investigating quality deviations, managing returns, and ensuring timely delivery by coordinating with drivers and warehouse staff.
The position requires working long hours including nights and weekends while maintaining a professional attitude to turn frustrated clients into repeat customers.
Matching Summary
Match Score: 75
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Glanbia is seeking a Customer Experience & Quality Control Agent for their grocery delivery app, noknok, in Dbayeh, Lebanon. The role focuses on customer communication, issue resolution, and maintaining service quality to enhance customer satisfaction.
**
Skills & Requirements
Must-have
Bachelor's Degree in Business Administration or Marketing
Experience with online chat, WhatsApp, phone, and email
Ability to work overnight, weekends, and holidays
Strong problem-solving and stress management skills
Proficiency in computer applications and data entry
Nice-to-have
Fluency in French language
Initiative to implement operational improvements
Team player with business ethics
Confidentiality in handling customer data
Key Requirements
0-3 years of relevant experience
Bachelor's Degree in Business Administration, Marketing, or equivalent