Guest Relations Associate

Grand Mercure Bengaluru Gopalan Mall

Bengaluru, India
On-site
Meeting and greeting guests
Dealing with guest queries
Handling guest complaints
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • meeting and greeting guests
  • dealing with guest queries
  • handling guest complaints
  • booking rooms
  • maintaining high standards of customer service
  • swift, smooth, professional and friendly check in and check out

Nice-to-have

  • motivating and developing reception team
  • promoting teamwork
  • proactive approach in initiating initiatives

Key Requirements

  • Bachelor’s degree in Hospitality Management
  • Bachelor’s degree in Tourism
  • Bachelor’s degree in Business Administration
  • Strong communication skills
  • Excellent customer service attitude
  • Good problem-solving ability

Work Rights

Not specified

Tailored Resume

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