Director - Homeowner Insights

Shelter Home Mortgage LLC (Newrez)

Not specified; not specified; medical, dental, vis...
Stratmor survey management
J.d. power benchmarking expertise
Voc data ingestion and governance
This role operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy

Job Summary

  • This role operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy.
  • The position requires transforming complex data into clear narratives that inform operational decisions and drive closed-loop action planning.
  • Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

This role operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • STRATMOR survey management
  • J.D. Power benchmarking expertise
  • VOC data ingestion and governance
  • Power BI or Tableau visualization
  • Root cause analysis skills

Nice-to-have

  • Exceptional storytelling abilities
  • Influence senior executives
  • Adaptability to new systems
  • High learning agility
  • Trust building with stakeholders

Key Requirements

  • Bachelor's degree in Business, Analytics, or related field
  • 8+ years of experience in customer insights or VOC
  • Experience with STRATMOR or J.D. Power preferred

Work Rights

Not specified

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