Customer Service Representative

BMO

Victoriaville, QC, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Exceptional customer experience delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries while promoting digital and self-serve options.
  • Contributes to meeting branch business results and customer experience goals, while following risk and compliance processes.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer experience delivery
  • Identify customer needs
  • Provide financial advice
  • Collaborate with branch partners
  • Handle banking transactions
  • Support digital self-serve options

Nice-to-have

  • Solution-oriented individual
  • Dynamic and motivated
  • Creative approach to customer experience
  • Contribute to business results
  • Proactive in identifying opportunities

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Strong interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter