Technical Support

CSG

Csg intermediate product knowledge
Level 2 technical support experience
Ticket and queue management skills
The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment

Job Summary

  • The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment.
  • Candidates must possess specific knowledge of CSG Intermediate Product platforms and be able to perform basic application health checks.
  • The position requires working different business times and being available for on-call duties 24 hours a day, 7 days a week.

Matching Summary

The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment.

Skills & Requirements

Must-have

  • CSG Intermediate Product knowledge
  • Level 2 technical support experience
  • Ticket and queue management skills
  • Unix Python C C++ scripting for bug fixes
  • Telecom BSS OSS domain expertise
  • Oracle database knowledge
  • 24/7 on-call availability

Nice-to-have

  • Ability to learn new programming languages
  • Strong customer satisfaction focus
  • Innovative problem-solving mindset
  • Effective communication skills
  • Beta support and testing experience

Key Requirements

  • Mediation knowledge and CSG Intermediate Product experience
  • Basic triage and analysis of customer defined configuration
  • Experience with Ticket and queue management systems
  • Subject matter expert in operation support or billing systems
  • No specific degree or visa requirements mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter