Not specified; benefits: 26 weeks pyid pyrental le...
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Knowledge of telco technologies like hosted pabx and mpls
Ability to troubleshoot using the osi model
Strong organization and time-management skills
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Aussie Broadband is seeking an Assurance Technical Support Officer in Morwell, Victoria, who will provide customer-centered technical support for voice and network services. The ideal candidate will possess strong technical knowledge, organizational skills, and a proactive approach to problem-solving, contributing to a supportive customer experience.
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Job Summary
You will confidently manage frontline diagnostics across voice and network services while resolving faults in line with SLAs.
The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
As a proud B Corp Certified company, the team celebrates difference and maintains high standards for social and environmental performance.
Matching Summary
Match Score: 75
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Aussie Broadband is seeking an Assurance Technical Support Officer in Morwell, Victoria, who will provide customer-centered technical support for voice and network services. The ideal candidate will possess strong technical knowledge, organizational skills, and a proactive approach to problem-solving, contributing to a supportive customer experience.
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Salary
Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off mobile services
Skills & Requirements
Must-have
Knowledge of telco technologies like Hosted PABX and MPLS
Ability to troubleshoot using the OSI model
Strong organization and time-management skills
Clear and confident communication skills
Proactive approach to problem-solving
Nice-to-have
CCNA, NSE4, or CompTIA A+ certifications
Experience with Cisco and FortiGate devices
Willingness to learn quickly and adapt
Collaborative work style with internal teams
Customer-centric service approach
Key Requirements
Knowledge of telco technologies (Hosted PABX, MPLS, Cisco, FortiGate)
Preferred certifications: CCNA, NSE4, or CompTIA A+