Customer Service Agent Dutch

dgd.vision

Madrid, Spain
Base: €22,000 - €30,000 annually; bonus/equity: pe...
Hybrid (100% remote or 2 days onsite in madrid)
Native dutch or flemish language skills
Previous customer service experience required
Ability to handle multiple systems simultaneously
dgd.vision is seeking a Dutch-speaking Customer Service Agent to provide exceptional customer experiences, ensure first-contact resolution, and promote additional products when appropriate. The ideal candidate will have strong communication skills, experience in customer service, and a proactive attitude towards feedback and improvement

Job Summary

  • The role focuses on delivering an excellent customer experience while resolving issues during the first point of contact.
  • Employees are expected to identify sales opportunities to enhance the customer journey and drive business value.
  • The company offers a comprehensive benefits package including private health insurance, meal vouchers, and remote work options.

Matching Summary

Match Score: 85

dgd.vision is seeking a Dutch-speaking Customer Service Agent to provide exceptional customer experiences, ensure first-contact resolution, and promote additional products when appropriate. The ideal candidate will have strong communication skills, experience in customer service, and a proactive attitude towards feedback and improvement.

Salary

Base: €22,000 - €30,000 annually; Bonus/Equity: Performance-based incentives; Benefits: Meal tickets, 26+7 vacation days, private medical insurance

Skills & Requirements

Must-have

  • Native Dutch or Flemish language skills
  • Previous customer service experience required
  • Ability to handle multiple systems simultaneously

Nice-to-have

  • Experience with up-selling and cross-selling techniques
  • First contact resolution problem solving skills
  • Positive attitude towards feedback and coaching

Key Requirements

  • Native proficiency in Dutch or Flemish
  • Proven experience in customer service roles
  • Experience working in a call center environment preferred

Work Rights

Not specified

Tailored Resume

Cover Letter