Engineer / Senior Engineer - Service

KONE GmbH

Customer satisfaction and communication
Equipment safety and performance
Service delivery according to contract
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
  • Responsible for service operations including technician safety, service delivery, cost control, and managing third-party inspections.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including workload balancing and tool management.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.

Skills & Requirements

Must-have

  • Customer satisfaction and communication
  • Equipment safety and performance
  • Service delivery according to contract
  • Cost control and CMII
  • Technician safety and motivation

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement and participation
  • Sustainability and ethical practices
  • Trust and respect among co-workers

Key Requirements

  • Engineering background
  • Sales lead processing
  • Resolving customer complaints
  • Managing field operations costs
  • Technician performance management
  • Technician hiring and selection

Work Rights

Not specified

Tailored Resume

Cover Letter