AIA Australia is seeking a customer service specialist for their 24/7 healthcare operations. The role involves effective communication with clients regarding high-end medical insurance plans and requires fluency in both English and Mandarin
Job Summary
The role involves accurately answering questions about high-end medical insurance plans, claims, and policy maintenance while providing optimal solutions to clients.
Candidates must be proficient in managing wellness services and assisting customers in initiating medical service applications with quality resources.
The position requires a commitment to a 7*24 scheduling system and active collaboration with internal teams and marketing staff to ensure service efficiency.
Matching Summary
Match Score: 85
AIA Australia is seeking a customer service specialist for their 24/7 healthcare operations. The role involves effective communication with clients regarding high-end medical insurance plans and requires fluency in both English and Mandarin.
Skills & Requirements
Must-have
2-3 years medical or claims experience
Fluent English and Mandarin communication
7*24 shift work availability
Proficiency in Word Excel Outlook
Knowledge of high-end medical insurance plans
Nice-to-have
Prior nursing background preferred
Experience with PowerPoint presentation tools
Strong interpersonal communication skills
Ability to identify process improvement opportunities