Customer Liaison Officer

Amey Ltd

Perth, United Kingdom
On-site
Control room operations
Incident response management
Customer relationship management
The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room

Job Summary

  • The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room.
  • You will be responsible for the deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room.
  • When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs.

Matching Summary

The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room.

Skills & Requirements

Must-have

  • Control Room Operations
  • Incident Response Management
  • Customer Relationship Management
  • Network Disruption Minimization
  • Microsoft Office Proficiency

Nice-to-have

  • Working under pressure
  • Clear thinking and decisive action
  • Trunk Road network knowledge

Key Requirements

  • SIA Licence required (training provided)
  • Customer Service experience

Work Rights

Not specified

Tailored Resume

Cover Letter