Idt Process Analyst - User Services

Shell Energy UK

India
**
Servicenow integration experience
Data analysis and data mining skills
Experience with virtual agent capabilities
** Shell Energy UK is seeking an Idt Process Analyst for their User Services team in India. The role focuses on improving ServiceNow processes, particularly around virtual agent capabilities, while requiring a background in IT and strong analytical skills. **

Job Summary

  • As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow.
  • You will enhance the virtual agent capabilities to improve user experience and effectiveness.
  • Shell offers a competitive salary, flexible working hours, and a commitment to diversity and inclusion.

Matching Summary

Match Score: 75

** Shell Energy UK is seeking an Idt Process Analyst for their User Services team in India. The role focuses on improving ServiceNow processes, particularly around virtual agent capabilities, while requiring a background in IT and strong analytical skills. **

Skills & Requirements

Must-have

  • ServiceNow integration experience
  • Data analysis and data mining skills
  • Experience with Virtual Agent capabilities

Nice-to-have

  • Strong interpersonal and communication skills
  • Ability to work independently
  • Experience with Generative AI technologies

Key Requirements

  • Bachelor’s in Information Technology or related degree
  • Minimum 5 years of working knowledge in IT industry
  • ITIL Foundation Certification

Work Rights

Not specified

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