Financial Expert I

224

Belgium
Not specified; not specified; not specified
Product knowledge of banking services
Digital banking channel promotion
Customer relationship management tools
The role serves as the primary personal contact for customers in branches, acting as the face of ING

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to identify customer needs and guide them toward mobile and digital banking solutions.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial opportunities.

Matching Summary

The role serves as the primary personal contact for customers in branches, acting as the face of ING.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Product knowledge of banking services
  • Digital banking channel promotion
  • Customer relationship management tools

Nice-to-have

  • Proactive client outreach skills
  • Event planning and hosting experience
  • Empathetic communication style

Key Requirements

  • Strong communication and interpersonal skills
  • Ability to analyze customer situations quickly
  • Experience with Salesforce or similar CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter