Customer Service Representative I | Campinas/sp

Solenis

Campinas, SP, Brazil
1 to 2 years experience in similar role
Advanced spanish language proficiency
Intermediate english language skills
The role involves receiving, verifying, and entering orders into the system while managing rush order processes

Job Summary

  • The role involves receiving, verifying, and entering orders into the system while managing rush order processes.
  • Candidates will collaborate with sales and other departments to resolve client complaints and ensure compliance with company policies.
  • The position requires documenting all client interactions and supporting the Voice of Customer (VOC) initiatives alongside the sales team.

Matching Summary

The role involves receiving, verifying, and entering orders into the system while managing rush order processes.

Skills & Requirements

Must-have

  • 1 to 2 years experience in similar role
  • Advanced Spanish language proficiency
  • Intermediate English language skills
  • Intermediate Microsoft Office Excel Word PowerPoint
  • Strong organizational and analytical capabilities

Nice-to-have

  • High emotional intelligence and empathy
  • Proactive approach to problem solving
  • Ability to work under pressure
  • Flexibility and adaptability to change
  • Strong interpersonal communication skills

Key Requirements

  • Complete high school education (Ensino Médio)
  • Desirable higher education degree
  • 1 to 2 years minimum experience in the role
  • Advanced Spanish language requirement
  • Intermediate English language requirement

Work Rights

Not specified

Tailored Resume

Cover Letter