3-5 years leadership experience in customer support
Strong communication and interpersonal skills
High proficiency in workforce management tools
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Figure Markets is seeking a Team Manager to lead a team of Customer Success Associates in Reno, NV. The role requires strong leadership in customer support, focusing on operational efficiency and team development while adhering to policies and performance metrics.
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Job Summary
This role involves leading a team of up to 18 Customer Success Associates while overseeing daily operations and performance metrics.
The position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states.
Benefits include comprehensive health insurance with 100% employer-paid premiums, up to 12 weeks paid family leave, and company equity in the form of RSUs.
Matching Summary
Match Score: 75
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Figure Markets is seeking a Team Manager to lead a team of Customer Success Associates in Reno, NV. The role requires strong leadership in customer support, focusing on operational efficiency and team development while adhering to policies and performance metrics.
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Salary
Base: $77,400 - $86,000/yr; Bonus/Equity: 25% annual bonus target paid quarterly plus RSUs; Benefits: Comprehensive health, vision, dental, 401k, and paid family leave
Skills & Requirements
Must-have
3-5 years leadership experience in customer support