Customer Support Manager, Digital Banking

Absa Bank Limited

Not specified (assumed to be hybrid based on industry trends).
End-to-end customer complaint resolution
Call centre vendor relationship management
Regulatory compliance adherence
Absa Bank Limited is seeking a Customer Support Manager for its Digital Banking sector, responsible for overseeing the management of customer queries, service requests, and complaints. The role emphasizes compliance with quality and regulatory standards and requires strong leadership and communication skills

Job Summary

  • The role involves overseeing the day-to-day management of customer services for Timiza Virtual Banking in alignment with Absa's customer obsession strategy.
  • Candidates must ensure effective management and closure of escalated queries while maintaining full compliance with quality and regulatory standards.
  • The position requires managing vendor relationships, conducting performance reviews, and ensuring Business Continuity Management is in place to mitigate service disruptions.

Matching Summary

Match Score: 85

Absa Bank Limited is seeking a Customer Support Manager for its Digital Banking sector, responsible for overseeing the management of customer queries, service requests, and complaints. The role emphasizes compliance with quality and regulatory standards and requires strong leadership and communication skills.

Skills & Requirements

Must-have

  • End-to-end customer complaint resolution
  • Call Centre vendor relationship management
  • Regulatory compliance adherence
  • Data Privacy Policy knowledge
  • Business Continuity Management

Nice-to-have

  • Customer obsessed mindset
  • Strategic thinking capabilities
  • Proactive and agile approach
  • Leadership acumen and coaching
  • Digital tools proficiency

Key Requirements

  • Graduate Level qualification required
  • Higher Diplomas in Business, Commerce, or Management Studies
  • Experience in relationship management and communication

Work Rights

Not specified

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