Not specified; not specified; medical, dental, vis...
8+ years customer insights experience
Stratmor and j.d. power expertise
Power bi or tableau visualization skills
The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels
Job Summary
The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
This leader is responsible for managing survey data ingestion, quality assurance, and transforming complex data into clear narratives that inform operational decisions.
Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid volunteer time off.
Matching Summary
Match Score: 85
The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
Salary
Not specified; Not specified; Medical, dental, vision insurance; 401(k) with employer match; Paid Maternity Leave; Tuition reimbursement
Skills & Requirements
Must-have
8+ years customer insights experience
STRATMOR and J.D. Power expertise
Power BI or Tableau visualization skills
Survey methodology and statistical analysis
Root cause analysis and benchmarking
Nice-to-have
Exceptional storytelling and narrative skills
Experience in regulated mortgage industry
Ability to influence senior executives
Strong project management capabilities
High learning agility and adaptability
Key Requirements
Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics, or related field
8+ years of experience in customer insights, VOC, analytics, or CX measurement
Demonstrated success leading insights programs in a complex, regulated organization