Data Center Operator Lead Technician

JLL

Spartanburg, SC, United States
Onsite
Server, networking, and storage hardware
Mission-critical data center environment
Incident resolution and preventive practices
The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment

Job Summary

  • The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.
  • Your day-to-day tasks will include serving as the top-tier onsite escalation point for complex break/fix issues and leading major incident responses.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.

Skills & Requirements

Must-have

  • Server, networking, and storage hardware
  • Mission-critical data center environment
  • Incident resolution and preventive practices
  • Vendor relationship management
  • Standardizing break/fix processes
  • ITSM workflows and compliance

Nice-to-have

  • Continuous improvement initiatives
  • Preventive maintenance programs
  • Supportive culture and comprehensive benefits

Key Requirements

  • Associate degree or equivalent experience
  • 5+ years of hands-on experience
  • Advanced knowledge of major OEM hardware
  • Proven leadership experience
  • Strong understanding of ITSM frameworks
  • Experience with incident response and RCA
  • Ability to work 24/7 operational environment

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter