Assistant Manager, Customer Service Center (face-to-face)

Prudential Assurance UK

Hong Kong, Hong Kong
On-site
Supervise customer service team
Handle escalated customer cases
Achieve customer service kpis
Prudential Assurance UK is seeking an Assistant Manager for their Customer Service Center in Hong Kong. The role involves supervising a team to deliver high-quality customer service, addressing customer inquiries, and ensuring performance standards are met

Job Summary

  • Assist Manager in providing information and supervising the Customer Service Center counter team to deliver a high standard of service.
  • Oversee day-to-day operations, motivate, coach, and develop staff to ensure top performance and achievement of objectives.
  • Assist in implementing new initiatives to build a leading role in customer service among other insurers.

Matching Summary

Match Score: 85

Prudential Assurance UK is seeking an Assistant Manager for their Customer Service Center in Hong Kong. The role involves supervising a team to deliver high-quality customer service, addressing customer inquiries, and ensuring performance standards are met.

Skills & Requirements

Must-have

  • Supervise customer service team
  • Handle escalated customer cases
  • Achieve customer service KPIs
  • Motivate and coach staff
  • MS Office and MS Excel proficiency

Nice-to-have

  • Positive and proactive attitude
  • Ability to work under pressure
  • Customer focused and result-oriented

Key Requirements

  • University graduate
  • Passed IIQE Paper I, III & V
  • 6 years of experience in Customer Service Operations
  • 2 years in supervisory role
  • Good written/spoken English/Chinese (Including Mandarin)

Work Rights

Not specified

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