Customer Service Specialist - Business Care

Stanley Black & Decker

East Tamaki, New Zealand
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Phone-based customer service experience
Customer order accuracy
Technical and general enquiries
** Stanley Black & Decker is seeking a Customer Service Specialist for their East Tamaki location, focused on ensuring sales data accuracy and delivering exceptional customer service. The role involves direct communication with customers and stakeholders, and requires previous experience in a phone-based customer service environment. **

Job Summary

  • Responsible for ensuring sales data and ordering expectations of Stanley Black & Decker’s customers are met.
  • Deal directly with technical and general enquiries via telephone, electronically or face to face if required.
  • Join a global company with over 20 brands offering opportunities for growth and development.

Matching Summary

Match Score: 75

** Stanley Black & Decker is seeking a Customer Service Specialist for their East Tamaki location, focused on ensuring sales data accuracy and delivering exceptional customer service. The role involves direct communication with customers and stakeholders, and requires previous experience in a phone-based customer service environment. **

Skills & Requirements

Must-have

  • Phone-based customer service experience
  • Customer order accuracy
  • Technical and general enquiries
  • Record keeping

Nice-to-have

  • Passion for building relationships
  • Ability to work independently and in a team
  • Embrace innovation

Key Requirements

  • Previous experience in a phone-based customer service environment
  • Ability to work onsite at East Tamaki office approximately 1 day a month

Work Rights

Not specified

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