Lead a 24/7 globally distributed operations team across India and LATAM, ensuring system reliability and responsive incident handling for millions of devices
Job Summary
Lead a 24/7 globally distributed operations team across India and LATAM, ensuring system reliability and responsive incident handling for millions of devices.
Oversee infrastructure monitoring, observability tools, and security operations, playing a key role in ensuring system uptime and service availability.
Foster a culture of ownership, accountability, and continuous improvement while managing hiring, onboarding, and team development.
Matching Summary
Lead a 24/7 globally distributed operations team across India and LATAM, ensuring system reliability and responsive incident handling for millions of devices.
Skills & Requirements
Must-have
24/7 distributed operations team
Infrastructure monitoring and observability
Incident response and handling
Datadog, Grafana, Prometheus, CloudWatch
Splunk for SOC maturity
ServiceNow and Moveworks integration
Nice-to-have
Continuous improvement culture
Cross-cultural collaboration
Automation strategies
Support CI/CD pipelines
Key Requirements
7+ years IT operations/SRE/NOC/SOC/observability
3+ years managing distributed global teams
Bachelor's degree in CS, IT, Engineering or equivalent experience