E-comm Customer Care Representative

SKECHERS USA Inc

Base: $17 - $20 ph; bonus/equity: not specified; b...
High volume contact center experience
Excellent oral and written communication skills
Familiarity with crm systems
The role supports Skechers ecommerce sales, the Elite program, and provides first-contact issue resolution for customers across multiple channels

Job Summary

  • The role supports Skechers ecommerce sales, the Elite program, and provides first-contact issue resolution for customers across multiple channels.
  • Employees will process credits, exchanges, and monitor order flows while utilizing various customer service tools and web technologies.
  • Skechers is a global Fortune 500 company committed to providing a safe, inclusive, and respectful work environment for all employees.

Matching Summary

The role supports Skechers ecommerce sales, the Elite program, and provides first-contact issue resolution for customers across multiple channels.

Salary

Base: $17 - $20 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume contact center experience
  • Excellent oral and written communication skills
  • Familiarity with CRM systems
  • Microsoft Office proficiency including Excel
  • Ability to work weekends

Nice-to-have

  • Experience with SKECHERS Elite program
  • Strong organizational and time management skills
  • Proactive feedback generation for management
  • Collaborative approach with retail staff

Key Requirements

  • High School Diploma or equivalent preferred
  • Prior customer service experience in high-volume contact centers
  • Availability for 1st/2nd shift and weekends

Work Rights

Not specified

Tailored Resume

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