Specialist, It Service Centre

Melco Resorts & Entertainment

Fully remote
24x7 it service delivery operations
Windows 7/xp/2000 proficiency
Active directory and exchange knowledge
The Specialist is responsible for managing 24x7 IT Service Delivery Operations to handle incidents and fulfill service requests

Job Summary

  • The Specialist is responsible for managing 24x7 IT Service Delivery Operations to handle incidents and fulfill service requests.
  • The role requires providing remote support on various client devices including iOS and Android platforms while ensuring high customer satisfaction.
  • Success is measured by efficiency in response and resolution, with a focus on achieving higher rates of first call resolution.

Matching Summary

The Specialist is responsible for managing 24x7 IT Service Delivery Operations to handle incidents and fulfill service requests.

Skills & Requirements

Must-have

  • 24x7 IT service delivery operations
  • Windows 7/XP/2000 proficiency
  • Active Directory and Exchange knowledge

Nice-to-have

  • Gaming or hotel industry exposure
  • Micros-Fidelio Opera PMS experience
  • Continuous improvement mindset

Key Requirements

  • 1-2 years IT helpdesk experience
  • Bachelor's Degree in Information Technology
  • Strong hardware and software troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter