Not specified (assumed to be flexible given the nature of the role).
Audit calls and processes to identify gaps
Coach supervisors on scoring methods
Conduct calibrations with evaluators
Solera is seeking a detail-oriented Quality Coordinator to monitor and evaluate operational processes, ensuring they meet established quality standards. The role involves auditing, coaching, and analyzing data to drive continuous improvements and enhance customer satisfaction
Job Summary
The role involves auditing calls and processes to identify gaps and coaching supervisors on scoring methods.
Candidates must analyze statistical data to identify trends, variances, and opportunities for quality improvement.
The successful candidate will work closely with the Client Experience Team to ensure client expectations are met.
Matching Summary
Match Score: 85
Solera is seeking a detail-oriented Quality Coordinator to monitor and evaluate operational processes, ensuring they meet established quality standards. The role involves auditing, coaching, and analyzing data to drive continuous improvements and enhance customer satisfaction.