Customer Service Representative - Keilor Downs

CommBank

Keilor Downs, AU
**
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
** CommBank is seeking a Customer Service Representative for its Keilor Downs branch to deliver exceptional banking experiences to customers. The role requires strong communication skills, an ability to assess financial needs, and a commitment to customer-centric solutions. **

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** CommBank is seeking a Customer Service Representative for its Keilor Downs branch to deliver exceptional banking experiences to customers. The role requires strong communication skills, an ability to assess financial needs, and a commitment to customer-centric solutions. **

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • Demonstrate in-branch technology
  • Problem-solving and effective solutions

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing
  • Championing processes and procedures
  • Risk-adverse culture

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

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