Service Technician/advisor

Trek Bicycle

Madison, WI, US
Base: not specified; bonus/equity: not specified; ...
Strong cycling knowledge
Excellent customer service skills
Ability to lift 55 lbs regularly
Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth

Job Summary

  • Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.
  • The Service Advisor is the primary point of contact between customers and the service department, responsible for assessing repair needs and ensuring a positive customer experience.
  • Trek offers competitive health care, 401(k) with match, tuition reimbursement, paid maternity leave, and employee discounts among other benefits.

Matching Summary

Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive health care, 401(k) with match, tuition reimbursement, paid maternity leave

Skills & Requirements

Must-have

  • Strong cycling knowledge
  • Excellent customer service skills
  • Ability to lift 55 lbs regularly
  • Mechanical troubleshooting skills
  • Service workflow coordination

Nice-to-have

  • Positive team-focused mentality
  • Eagerness to learn new technologies
  • Impressive attention to detail
  • Warm and approachable manner
  • Strong communication skills

Key Requirements

  • Must be able to lift 55 lbs regularly
  • Strong communication and leadership skills
  • Ability to write detailed service tickets
  • Experience with bicycle service methods

Work Rights

Not specified

Tailored Resume

Cover Letter