Front Office Manager

Fairmont Hotels & Resorts

Mumbai, India
On-site
Opera system proficiency
Front office department management
Guest satisfaction guarantee delivery
The role is responsible for managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards

Job Summary

  • The role is responsible for managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards.
  • The incumbent must ensure the delivery of the 15-Minutes Guest Satisfaction Guarantee Service while maintaining strict grooming and uniform standards.
  • Key duties include coordinating payroll, monitoring costs, preparing budgets, and liaising with Sales and Revenue Management to maximize room revenue.

Matching Summary

The role is responsible for managing the hotel to provide courteous, professional, efficient, and flexible service consistent with Accor Group standards.

Skills & Requirements

Must-have

  • OPERA system proficiency
  • Front Office department management
  • Guest satisfaction guarantee delivery
  • Budget and cost control
  • Staff training and supervision
  • VIP and group handling

Nice-to-have

  • Multi-skilling workforce experience
  • Revenue management collaboration
  • Sustainability practice knowledge
  • Accor brand values alignment

Key Requirements

  • Experience in Front Office operations
  • Knowledge of OPERA property management system
  • Ability to manage independent profit centers

Work Rights

Not specified

Tailored Resume

Cover Letter