Fairmont Gold Specialist

Sofitel Brisbane Central

Los Angeles, CA, United States
Base: $35.12 usd; bonus/equity: not specified; ben...
On-site
Professional guest engagement
Personalized guest experience
Concierge services
You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories

Job Summary

  • You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories.
  • You provide full Concierge services, including but not limited to restaurant reservations, golf tee time bookings, car rentals, arranging transportation via various methods, assisting with flights and any guest request within the realm of the job spectrum.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world!

Matching Summary

You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories.

Salary

Base: $35.12 USD; Bonus/Equity: Not specified; Benefits: Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.

Skills & Requirements

Must-have

  • professional guest engagement
  • personalized guest experience
  • concierge services
  • handling guest complaints
  • maintaining departmental communication
  • computer software proficiency

Nice-to-have

  • visionary development
  • contagious energy
  • inspiring opportunities
  • diversity and inclusion celebrated
  • trust, respect, and integrity

Key Requirements

  • High school diploma
  • College degree in Hospitality or Business is an asset
  • Luxury Customer Service Experience
  • Previous experience within Front Office at a 5-Star Hotel preferred
  • Minimum of two year’s work experience at a 5-Star Hotel preferred
  • Must provide proof of eligibility to be employed in the United States of America

Work Rights

Must provide proof of eligibility to be employed in the United States of America

Tailored Resume

Cover Letter