Front Office Manager

Sofitel Sydney Wentworth

Darwin, Australia
On-site
Exceptional guest service delivery
Upholding brand standards
Front office systems management
Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards

Job Summary

  • Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards.
  • Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives.
  • Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide through the ALL Heartist Program.

Matching Summary

Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards.

Skills & Requirements

Must-have

  • Exceptional guest service delivery
  • Upholding brand standards
  • Front Office systems management
  • Lobby operations oversight
  • VIP guest management

Nice-to-have

  • Inspire and develop teams
  • World-class destination transformation
  • Serene and inviting atmosphere

Key Requirements

  • 2 years leadership experience in Front Office
  • Demonstrated leadership in customer service
  • Strong background in Front Office procedures
  • Opera PMS proficiency
  • Experience with forecasting and budgeting
  • Proven experience managing rosters and costs
  • Ability to coach and mentor teams

Work Rights

Not specified

Tailored Resume

Cover Letter