R_1475933 Customer Experience Associate (mandarin Language Skills An Asset)
TD Canada Trust
Surrey, British Columbia, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
Customer service transactions
Financial transaction processing
Customer needs assessment
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics, while understanding and determining customer needs to recommend solutions specific to those needs.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service transactions
Financial transaction processing
Customer needs assessment
Promote banking solutions
MS Office and internet proficiency
Nice-to-have
Charming personality
Sense of achievement
Positive diverse equitable work environment
Respecting coworkers
Mandarin language skills
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Go-getter who can exercise initiative
Accurate and detail oriented
Dynamic communicator with established customer experience skills