Senior Consumer Service Manager - Remote (salt Lake City/denver/portland)
GE Appliances, a Haier company
Seattle, WA, United States
Fully remote
Manage dispersed workforce
Performance management and feedback
Customer feedback analysis
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out
Job Summary
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
GE Appliances is a trust-based organization, offering employees the flexibility they need to do their best work while balancing the needs of the business and individuals.
Matching Summary
Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
Skills & Requirements
Must-have
Manage dispersed workforce
Performance management and feedback
Customer feedback analysis
Profit and loss management
Safety compliance program
Nice-to-have
Remote workforce management
Zero Distance philosophy
Inclusion and diversity focus
Trust-based organization culture
Key Requirements
Bachelor's Degree or seven years equivalent experience