Consumer Advocacy Representative

RELX (LexisNexis)

Iloilo, Philippines
Call center experience of at least 2 years
Ability to follow strict guidelines
Detail oriented with accuracy in data entry
The role serves as the first point of contact for consumers via telephone and email

Job Summary

  • The role serves as the first point of contact for consumers via telephone and email.
  • Responsibilities include assisting consumers in filing disputes and educating them on reports.
  • The objective is to minimize the risk of litigation against LexisNexis.

Matching Summary

The role serves as the first point of contact for consumers via telephone and email.

Skills & Requirements

Must-have

  • Call center experience of at least 2 years
  • Ability to follow strict guidelines
  • Detail oriented with accuracy in data entry

Nice-to-have

  • Experience in handling customer escalation
  • Excellent phone etiquette
  • Ability to quickly learn enterprise AI tools

Key Requirements

  • Bachelor's degree holder or completed at least 2 years in college
  • Background in the US Insurance industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter