Processing refund requests from customers as part of shared services environment, requiring precise calculation of refund values and end-to-end processing using global distribution systems
Job Summary
Processing refund requests from customers as part of shared services environment, requiring precise calculation of refund values and end-to-end processing using global distribution systems.
Accurately handle refund calculation requests ensuring adherence to airline and fare policies, and perform comprehensive fare rule checks using Amadeus, Galileo, and Sabre GDS systems.
Identify opportunities to streamline refund processes and suggest improvements to enhance accuracy and efficiency, while ensuring compliance with operational guidelines and service level agreements (SLAs).
Matching Summary
Processing refund requests from customers as part of shared services environment, requiring precise calculation of refund values and end-to-end processing using global distribution systems.
Skills & Requirements
Must-have
Amadeus, Galileo, Sabre GDS systems
fare rule checks
net refund amounts calculation
ticket expiry claims
Microsoft Office applications (Excel)
Nice-to-have
proactive approach to learning
fast-paced environment
streamline refund processes
Key Requirements
Minimum 12th standard pass
Certification in travel and tourism (e.g., IATA course)
1-2 years' experience in ticketing within Travel Agency
Knowledge of GDS systems (Galileo, Amadeus, Sabre)
Strong attention to detail, accuracy, and numerical skills