Not specified; not specified; flexible working env...
Hybrid (flexible working environment)
Experience in contact centre or operational support role
Strong verbal and written communication skills
Ability to manage multiple enquiries simultaneously
Latitude Financial is seeking a Merchant Servicing Specialist to provide operational support to retail partners in Australia and New Zealand. This role involves managing sales finance inquiries and complex merchant settlement activities through various communication channels in a high-volume environment
Job Summary
This role provides cross-skilled operational merchant support to Australian and New Zealand retail partners and internal stakeholders.
The position operates on a 7-day rotating roster within defined operating hours, including some public holidays.
Latitude offers a flexible working environment, great compensation, and supports a safe, healthy, engaging, and productive workplace.
Matching Summary
Match Score: 85
Latitude Financial is seeking a Merchant Servicing Specialist to provide operational support to retail partners in Australia and New Zealand. This role involves managing sales finance inquiries and complex merchant settlement activities through various communication channels in a high-volume environment.
Salary
Not specified; Not specified; Flexible working environment and great compensation offered
Skills & Requirements
Must-have
Experience in contact centre or operational support role
Strong verbal and written communication skills
Ability to manage multiple enquiries simultaneously
Confidence working across multiple systems and portals
Understanding of process adherence and compliance requirements
Nice-to-have
Experience in Originations or Retail Finance
Proactive mindset for blended ANZ handling transition
Collaborative mindset supporting team outcomes
Comfort working in fast-paced evolving environment
Willingness to contribute to continuous improvement
Key Requirements
Australian or New Zealand Permanent Resident or Citizen status required
Background check including criminal history and bankruptcy check required
Prior experience in customer service or merchant support preferred
Work Rights
Must be Australian or New Zealand Permanent Resident or Citizen