Supervisor, Consumer Access Department

AdventHealth

Hendersonville, North Carolina, United States
Base: $39,434.91 - $73,338.22; bonus/equity: not s...
Full time, day shift, availability required for evenings and weekends
2+ customer service experience required
Advanced understanding of insurance knowledge
Proficiency in hospital emr system
AdventHealth is seeking a Supervisor for its Consumer Access Department in Hendersonville, North Carolina. The role involves overseeing financial clearance operations, training staff, and ensuring high accuracy standards in patient account processing, while fostering a supportive and community-oriented workplace

Job Summary

  • The role ensures team members are oriented to the department and oversees daily financial clearance operations for timely and accurate patient account processing.
  • AdventHealth offers benefits from day one including medical, dental, vision, life insurance, disability insurance, paid time off, and a 403-B retirement plan.
  • Team members must maintain high accuracy standards, reduce denials and write-offs, and adhere to government guidelines such as CMS, EMTALA, and HIPAA.

Matching Summary

Match Score: 85

AdventHealth is seeking a Supervisor for its Consumer Access Department in Hendersonville, North Carolina. The role involves overseeing financial clearance operations, training staff, and ensuring high accuracy standards in patient account processing, while fostering a supportive and community-oriented workplace.

Salary

Base: $39,434.91 - $73,338.22; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, Disability, PTO, 403-B, Paid Parental Leave

Skills & Requirements

Must-have

  • 2+ customer service experience required
  • Advanced understanding of insurance knowledge
  • Proficiency in hospital EMR system
  • Ability to read write speak English
  • Knowledge of CMS EMTALA HIPAA guidelines

Nice-to-have

  • Bilingual English Spanish preferred
  • Self-motivated quick thinker
  • Assertive collections experience
  • Exceptional customer service skills
  • Ability to manage diverse personalities

Key Requirements

  • High School Grad or Equivalent required
  • 2+ direct patient access preferred
  • 2+ revenue cycle experience preferred
  • Certified Healthcare Access Associate (CHAA) preferred
  • Certified Revenue Cycle Rep (CRCR) preferred

Work Rights

Not specified

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