Senior Service Manager

Kainos Group PLC

Halifax, United Kingdom
Customer centric support approach
Client relationships
Incident escalations
As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership

Job Summary

  • As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership.
  • Ensures regular reporting to clients and Kainos management; leads client service review meetings and internal support reviews.
  • Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.

Matching Summary

As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership.

Skills & Requirements

Must-have

  • customer centric support approach
  • client relationships
  • incident escalations
  • continual service improvement
  • ITSM
  • commercial IT environment

Nice-to-have

  • people-first culture
  • diverse, ambitious team
  • innovation in technology and process
  • collaboration
  • problem solvers, innovators

Key Requirements

  • Extensive experience in a service management role
  • ISO2000 standard understanding
  • ITIL foundation accreditation
  • client-supplier relationships
  • broad technology experience

Work Rights

Not specified

Tailored Resume

Cover Letter