Customer Research And Insights Practitioner

Barclays

Gurugram, India
Not specified (assumed office-based)
End-to-end research programme delivery
Qualtrics and usertesting platform proficiency
Statistical analysis using excel (anova, regression)
Barclays is seeking a Customer Research and Insights Practitioner in Gurugram, India, to lead end-to-end research programs that enhance customer experiences for their UK clientele. The role involves collaborating with various departments to integrate research findings into the innovation cycle and requires expertise in quantitative research and data analysis

Job Summary

  • This role delivers end-to-end research programmes to support the creation of innovative experiences for 20 million UK customers.
  • The practitioner must collaborate with Design, Product, and Technology teams to integrate research findings into all stages of the innovation cycle.
  • Candidates are expected to utilize data analytics tools to extract insights from market research while managing data privacy risks.

Matching Summary

Match Score: 85

Barclays is seeking a Customer Research and Insights Practitioner in Gurugram, India, to lead end-to-end research programs that enhance customer experiences for their UK clientele. The role involves collaborating with various departments to integrate research findings into the innovation cycle and requires expertise in quantitative research and data analysis.

Skills & Requirements

Must-have

  • End-to-end research programme delivery
  • Qualtrics and UserTesting platform proficiency
  • Statistical analysis using Excel (ANOVA, regression)
  • Survey design and sampling framework development
  • Data privacy risk management and compliance

Nice-to-have

  • Master's degree in Statistics or Psychology
  • Experience in commercial or consulting settings
  • Strong storytelling and presentation skills
  • Ability to manage multiple projects independently
  • Knowledge of emerging technologies and trends

Key Requirements

  • Advanced proficiency in Excel for statistical analysis
  • Experience with Qualtrics and UserTesting platforms
  • Background in quantitative research methodologies
  • Leadership experience overseeing team performance

Work Rights

Not specified

Tailored Resume

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