(senior) Customer Journey Expert – Technical Focus (m/w/d)

ING

Not specified; not specified; benefits: corporate ...
Hybrid
Agile product owner experience
Customer journey mapping expertise
Digital banking product development
ING is seeking a (Senior) Customer Journey Expert with a technical focus to enhance their digital banking processes. The ideal candidate should possess strong analytical skills and experience in product ownership, customer journey mapping, and collaboration with cross-functional teams in an agile environment

Job Summary

  • This role combines technical expertise with an agile mindset to drive efficiency and customer orientation in digital banking processes.
  • As a Product Owner, you will lead a squad, prioritize backlogs, and manage the development of digital application streams and consumer credit features.
  • The position offers a hybrid work model with benefits including a free Germany ticket, bike leasing, and individual budgets for personal development.

Matching Summary

Match Score: 85

ING is seeking a (Senior) Customer Journey Expert with a technical focus to enhance their digital banking processes. The ideal candidate should possess strong analytical skills and experience in product ownership, customer journey mapping, and collaboration with cross-functional teams in an agile environment.

Salary

Not specified; Not specified; Benefits: Corporate pension, asset-building contributions, free Germany ticket, bike leasing, canteen, childcare support

Skills & Requirements

Must-have

  • Agile Product Owner experience
  • Customer Journey Mapping expertise
  • Digital banking product development
  • Requirements Engineering skills
  • Stakeholder management in finance

Nice-to-have

  • Experience with UX/UI designers
  • Knowledge of consumer credit products
  • Fluency in German and English
  • International corporate culture fit
  • Data analysis and tracking skills

Key Requirements

  • Degree in Business Administration or Computer Science
  • Several years of experience in bank product areas
  • Proven track record as a Product Owner in agile environments

Work Rights

Not specified

Tailored Resume

Cover Letter