Edm 2nd Line Technical Product Support Officer

S&P Global Market Intelligence

Manchester, United Kingdom
Hybrid
Sql proficiency
Ms sql server/oracle database management
Active directory knowledge
The EDM Technical Product Support Officer is part of a global team responsible for supporting on-premise and hosted clients through in-depth investigation, analysis, reproduction, and resolution of customer issues

Job Summary

  • The EDM Technical Product Support Officer is part of a global team responsible for supporting on-premise and hosted clients through in-depth investigation, analysis, reproduction, and resolution of customer issues.
  • The role provides installed clients with support and guidance on issues they are facing with the EDM software and ensures the S&P managed environment for hosted clients is running smoothly.
  • S&P Global Market Intelligence offers a comprehensive benefits package including health and wellness, flexible downtime, continuous learning resources, and investment in your future.

Matching Summary

The EDM Technical Product Support Officer is part of a global team responsible for supporting on-premise and hosted clients through in-depth investigation, analysis, reproduction, and resolution of customer issues.

Skills & Requirements

Must-have

  • SQL proficiency
  • MS SQL Server/Oracle database management
  • Active Directory knowledge
  • XML understanding
  • AWS understanding
  • on-call support rota

Nice-to-have

  • outgoing
  • flexible
  • inquisitive
  • self-motivated
  • teamwork
  • professionalism

Key Requirements

  • University Degree (2:1) or equivalent
  • Proficiency in SQL
  • Experience in database management
  • Knowledge of Active Directory
  • Understanding of XML
  • Understanding of Amazon Web Services

Work Rights

Not specified

Tailored Resume

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