Service Desk Analyst

Reece Group

Cremorne, AU
On-site
First point of contact for technical support
Log and document incidents in servicenow
Work with third-party suppliers
Reece Group is seeking a customer-focused Service Desk Analyst for a 12-month contract at their Cremorne location. The role involves providing IT support in a fast-paced environment, requiring strong communication and problem-solving skills

Job Summary

  • Provide high-quality IT support to team members across more than 650 retail branches, support centres and warehouses.
  • Act as the first point of contact for users seeking technical support and advice, logging and documenting incidents in ServiceNow.
  • Work with knowledgeable, supportive people in a culture that values teamwork, development and doing things well.

Matching Summary

Match Score: 85

Reece Group is seeking a customer-focused Service Desk Analyst for a 12-month contract at their Cremorne location. The role involves providing IT support in a fast-paced environment, requiring strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • first point of contact for technical support
  • log and document incidents in ServiceNow
  • work with third-party suppliers

Nice-to-have

  • customer-focused mindset
  • attention to detail and prioritization
  • energy, professionalism, and willingness to learn

Key Requirements

  • Experience in a service desk or IT support role
  • Strong customer-service mindset
  • Solid understanding of ITIL
  • Methodical approach to troubleshooting

Work Rights

Not specified

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