Manager, Onsite Resources (it Professional Services) Location Minato-ku, Tokyo

EIRE Systems

Minato-ku, Japan
On-site
Employee success and people management
Client stakeholder engagement
Service delivery standards
EIRE Systems is seeking a bilingual Onsite Resources Manager in Minato-ku, Tokyo, to lead and support their deployed workforce while ensuring high service quality for client stakeholders. The ideal candidate should have a strong background in people management, client services, and preferably IT solutions, along with excellent communication skills in both Japanese and English

Job Summary

  • Empower, support, and engage the deployed workforce by maintaining employee relationships and driving service delivery standards.
  • Engage with client-side stakeholders to gather feedback on service quality and coordinate cross-functionally to ensure customer expectations are met and exceeded.
  • Monitor employee needs, performance, and delivery, aligning them with client expectations, while identifying skill gaps and suggesting training paths.

Matching Summary

Match Score: 85

EIRE Systems is seeking a bilingual Onsite Resources Manager in Minato-ku, Tokyo, to lead and support their deployed workforce while ensuring high service quality for client stakeholders. The ideal candidate should have a strong background in people management, client services, and preferably IT solutions, along with excellent communication skills in both Japanese and English.

Skills & Requirements

Must-have

  • Employee success and people management
  • Client stakeholder engagement
  • Service delivery standards
  • Career development guidance
  • Bilingual Japanese and English

Nice-to-have

  • Empathetic leadership style
  • Strong problem-solving skills
  • Confident client relationship management
  • Frequent travel to client sites

Key Requirements

  • Bilingual Japanese and English
  • People management and client services experience
  • IT Solutions technical background advantageous
  • Maturity and professionalism in communications
  • Ability to manage diverse teams in multiple locations

Work Rights

Not specified

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