In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_mumbai
PwC
Mumbai, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients
Job Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and Voicebots
Presales and Solution Design
Client Stakeholder Management
Nice-to-have
Leveraging advanced technologies
Driving business growth
Creating distinctive outcomes
Thriving in work and life
Key Requirements
10 – 15 years of experience
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields