Support Specialist

Harris Computer

Base: $22 to $25 usd ph; bonus/equity: employee st...
Fully remote
1+ year customer service experience
Proven problem-solving abilities
Exceptional verbal and written skills
The Support Specialist serves as a crucial point of contact providing expert application support and ensuring customer satisfaction

Job Summary

  • The Support Specialist serves as a crucial point of contact providing expert application support and ensuring customer satisfaction.
  • Employees enjoy comprehensive benefits including 3 weeks' vacation, medical/dental/vision coverage starting day one, and stock ownership programs.
  • The role involves collaborating with technical and billing departments to resolve complex problems while maintaining accurate CRM records.

Matching Summary

The Support Specialist serves as a crucial point of contact providing expert application support and ensuring customer satisfaction.

Salary

Base: $22 to $25 USD per hour; Bonus/Equity: Employee stock ownership; Benefits: Comprehensive medical, dental, vision, RRSP/401k matching

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Proven problem-solving abilities
  • Exceptional verbal and written skills
  • Experience in technical documentation
  • Ability to multi-task effectively

Nice-to-have

  • Strong relationship building skills
  • Active listening for feedback
  • Collaboration with internal teams
  • Contribution to team meetings
  • Commitment to continuous improvement

Key Requirements

  • 1+ years of customer service experience
  • Experience in technical documentation
  • Proven problem-solving abilities

Work Rights

Not specified

Tailored Resume

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