The Client Operations Manager leads assigned teams to deliver consistent, high-quality operational support within a designated service line, responsible for team training, performance management, and career development
Job Summary
The Client Operations Manager leads assigned teams to deliver consistent, high-quality operational support within a designated service line, responsible for team training, performance management, and career development.
This role advances standardization of centralized back-office functions and drives continuous improvement aligned with service line and firm priorities, overseeing workflows and monitoring KPIs.
The Client Operations Manager manages Client Operations Specialists, Senior Specialists, and Supervisors responsible for critical centralized processes, partnering with leadership to understand business needs and client expectations.
Matching Summary
The Client Operations Manager leads assigned teams to deliver consistent, high-quality operational support within a designated service line, responsible for team training, performance management, and career development.
Skills & Requirements
Must-have
team training and performance management
standardization of back-office functions
operational excellence and strategic objectives
monitoring KPIs and workflows
driving continuous improvement
Nice-to-have
fostering an inclusive culture
stakeholder engagement and change management
cross-functional collaboration
leveraging data for insights
Key Requirements
Bachelor’s degree or equivalent experience
Minimum of 5 years of related experience
Experience in public accounting or professional services preferred
Proven leadership and interpersonal skills
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Demonstrated ability to manage multiple priorities