The Fraud Operations Sr Supervisor leads and develops a medium-sized team of Fraud Agents, ensuring they meet performance metrics and provide effective customer service
Job Summary
The Fraud Operations Sr Supervisor leads and develops a medium-sized team of Fraud Agents, ensuring they meet performance metrics and provide effective customer service.
They are responsible for managing department projects, monitoring fraud trends, and making evaluative judgments based on analysis of factual information.
This role directly impacts the organization through shared responsibility for delivery of end results and contributes to planning and formulation of procedures.
Matching Summary
The Fraud Operations Sr Supervisor leads and develops a medium-sized team of Fraud Agents, ensuring they meet performance metrics and provide effective customer service.
Skills & Requirements
Must-have
team leadership
fraud risk assessment
performance management
process improvement
client service
supervisory responsibility
Nice-to-have
relationship management
strategic planning
change management
Key Requirements
2-5 years of relevant experience in Fraud Operations or Leadership role
Bachelor's/University degree or equivalent experience