Customer Support Specialist, Global Payroll

rippling

Remote
Remote
Payroll troubleshooting and resolution
Customer support for saas products
Global payroll expertise
Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system

Job Summary

  • Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system.
  • The Customer Support team provides expert guidance and swift resolutions to technical challenges, ensuring a seamless experience across various time zones.
  • Rippling fosters a collaborative environment encouraging innovation and continuous learning while offering ongoing training and development opportunities.

Matching Summary

Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system.

Skills & Requirements

Must-have

  • Payroll troubleshooting and resolution
  • Customer support for SaaS products
  • Global payroll expertise
  • Excellent communication skills
  • Pacific or Mountain timezone availability
  • Problem-solving and analytical skills

Nice-to-have

  • Collaborative and supportive environment
  • Continuous learning and professional growth
  • Experience with HR software or payroll providers
  • Ability to analyze customer support trends
  • Documentation and content creation skills

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Reside in Pacific or Mountain timezone state
  • Experience troubleshooting SaaS products
  • Payroll or HR software experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter