The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls
Job Summary
The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Four Seasons offers highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level, shuttle service, complimentary uniform dry cleaning, and in-house training workshops.
Four Seasons consistently ranks among the world's best hotels and most prestigious brands, emphasizing dignity, pride, and satisfaction in work.
Matching Summary
The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Salary
Base: Highly competitive salaries; Bonus/Equity: Annual incentive plan for managerial roles; Benefits: Shuttle service, uniform dry cleaning, training workshops, employee awards
Skills & Requirements
Must-have
Fluency in Spanish and English
Experience with Opera and Golden System
Reservation management
Luxury service standards
Guest centricity
Attention to detail
Nice-to-have
Experience in luxury hotel environment
Ability to handle guest preferences
Team-oriented culture
Commitment to exceptional guest experiences
Key Requirements
Minimum two years reservations or guest relations experience
Fluency in Spanish and English
Experience with Opera and Golden System
Two plus years in luxury hotel environment considered asset