Technical Customer Support Specialist

HITACHI ENERGY POLAND SP. Z O.O.

Lodz, Poland
Not specified; not specified; competitive benefits...
Fully remote
Master's degree in technical education
Experience in production company quality management
Very good knowledge of english and polish
Hitachi Energy Poland is seeking a Technical Customer Support Specialist to handle after-sales support for their Power Transformers Factory in Lodz. The role involves managing warranty claims, technical consulting, and improving product quality, requiring a Master's degree in a technical field and experience in production or quality management

Job Summary

  • The role involves realizing after-sales policy towards national and international customers while handling warranty and post-warranty claims.
  • Candidates will participate in root cause analysis processes to search for solutions that improve product quality.
  • The position requires coordinating warranty and service repairs as well as creating databases for complaints and technical documentation.

Matching Summary

Match Score: 85

Hitachi Energy Poland is seeking a Technical Customer Support Specialist to handle after-sales support for their Power Transformers Factory in Lodz. The role involves managing warranty claims, technical consulting, and improving product quality, requiring a Master's degree in a technical field and experience in production or quality management.

Salary

Not specified; Not specified; Competitive benefits package including financial, physical, and mental wellbeing support

Skills & Requirements

Must-have

  • Master's degree in technical education
  • Experience in production company quality management
  • Very good knowledge of English and Polish

Nice-to-have

  • Knowledge of transformer subjects
  • Problem solving skills
  • Technical consulting experience

Key Requirements

  • Master's degree in electro-technical or mechanical engineering
  • Experience in quality management or production engineering
  • Fluency in spoken and written English and Polish

Work Rights

Not specified

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