Contact Center Service Representative (12:30pm To 9:00pm)

M&T Bank

Williamsville, New York, United States of America
$19–$23 ph; 10% shift differential; pyid time off,...
Inbound and outbound customer interactions
Respond to inquiries about products
Provide solutions across business lines
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions

Job Summary

  • As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
  • You'll respond to inquiries about our products and services and provide solutions across various business lines.
  • We offer paid training, overtime, shift differential, paid time off, health care benefits, retirement savings plan, and tuition reimbursement.

Matching Summary

As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.

Salary

$19–$23 per hour; 10% Shift Differential; Paid Time Off, Health Care Benefits, Retirement Savings Plan, Tuition Reimbursement

Skills & Requirements

Must-have

  • Inbound and outbound customer interactions
  • Respond to inquiries about products
  • Provide solutions across business lines
  • Resolve customer complaints or problems
  • Adhere to risk and regulatory standards

Nice-to-have

  • Contribute to customer retention
  • Pursue personal career goals
  • Make a difference in ways that matter

Key Requirements

  • High school diploma or equivalent
  • At least 6 months of proven experience
  • Strong communication and telephone skills
  • Good organizational and time management abilities
  • Basic familiarity with personal computers
  • Proven problem-solving skills
  • Understanding of customer service principles

Work Rights

Not specified

Tailored Resume

Cover Letter