Not specified; ranges vary by geographical zone; i...
On-site
8+ years operations or customer experience
Manage team of leads and agents
Translate data into strategic recommendations
Fanaticsfbg is seeking a Manager for Customer Experience at their Jersey City, NJ location. The role involves leading a team to enhance customer satisfaction within their sportsbook and casino operations, leveraging data-driven insights to improve strategies and processes
Job Summary
This role involves leading the sportsbook and casino customer experience function to ensure high satisfaction levels.
The successful candidate will synthesize user insights into actionable recommendations that influence product and operational strategy.
Fanatics is a global digital sports platform with over 100 million fans and 22,000 employees committed to enhancing the fan experience.
Matching Summary
Match Score: 85
Fanaticsfbg is seeking a Manager for Customer Experience at their Jersey City, NJ location. The role involves leading a team to enhance customer satisfaction within their sportsbook and casino operations, leveraging data-driven insights to improve strategies and processes.
Salary
Not specified; Ranges vary by geographical zone; Includes base, bonus, and benefits
Skills & Requirements
Must-have
8+ years operations or customer experience
Manage team of leads and agents
Translate data into strategic recommendations
Cross-functional collaboration skills
Drive operational improvements
Nice-to-have
Experience in consulting or strategy roles
Knowledge of online gaming systems
Entrepreneurial mindset for process building
Deep empathy for customer experience
Affinity for leveraging technology
Key Requirements
Bachelor's degree required
Must obtain gaming licenses as mandated by state regulators
8+ years of relevant experience
Work Rights
Must be able to obtain and maintain required gaming licenses